Personal training and group sessions must be paid in full prior to scheduling and participation.
Cancellations and Rescheduling
To cancel or reschedule an appointment, please call or text (408) 858-1608. When a client schedules a session, a block of time is reserved specifically for that client. Therefore, 24-hour notice is required to cancel or reschedule a session. Should a 24-hour cancellation or rescheduling notice not be given, that session will be deducted from the client’s package of purchased sessions.
As a courtesy to our clients and because we realize emergencies do occur, clients may cancel or reschedule a session up to 4 times per year outside the 24-hour cancellation and rescheduling policy by giving us a minimum 2 hour notice. If a client chooses to use this option and gives at least a 2 hour notice, that session will not be deducted from the client’s package of purchased sessions. However, a cancelled or rescheduled session will still be deducted from the client’s package of purchased sessions if less than a 2 hour notice is given in any case.
Similarly, this policy applies to me. Should a situation arise when I have to cancel or reschedule a session with a client, I will do my best to provide the client with 24-hour notice and the session will not be deducted
Should a client fail to show up for a scheduled session without either cancelling or rescheduling, that session will be deducted from the client’s package of purchased sessions.
There are no refunds for services purchased unless I can no longer perform my duties as a personal training professional
Policies are subject to change at which time all clients will be made aware of the changes.